Patient Access is a secure system to allows you to see your medical record and test results online. This service is only available to fully registered patients over the age of 16, or to parents/guardians of patients under the age of 16.

To register your interest for this service you need to contact the reception staff and ask for registration for Patient Access.  You will need to bring some photo ID, i.e. passport or driving license with you at this time.

You will then be issued with your access codes and registration instructions.  Once you have read the instructions you can connect to the website at any time and register.

You can visit the Patient Access website by clicking on the link below.  The first time you use the site you will be asked to register.  Here you will need to enter the registration codes given to you by the practice.

Patient Access

How do I book appointments online?

You cannot book appointments through Patient Access anymore.

Instead to book an appointment online, please click here and follow the instructions.

We collect data on patients, so we can deliver direct patient care and this means we can process patient data lawfully under the General Data Protection Regulations 2018 (GDPR). We are therefore known as a Data Controller.

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this service hold about you may include the following information and they areretained until a person dies;

• Details about you, such as your address, email address, telephone number, legal representative, emergency contact details
• Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc
• Notes and reports about your health
• Details about your treatment and care
• Results of investigations such as laboratory tests, x-rays etc
• Relevant information from other health professionals, relatives or those who care for you

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within our services for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose – further detail below.

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

• General Data Protection Regulation 2018
• Data Protection Act 1998
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• Health and Social Care Act 2012
• NHS Codes of Confidentiality and Information
• Information: To Share or Not to Share Review

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. All our staff undergo yearly training on data protection.

We will only ever use or pass on health information about you if others involved in your care have a genuine need for it. We will not disclose your health information to any 3rd party without your permission unless:

• there are exceptional circumstances (i.e. life or death situations),
• where the law requires information to be passed on (e.g. in event of a serious crime)
• in accordance with the new information sharing principle following Dame Fiona’s Caldicott information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles.